Terms of Service

These Terms of Service ("Terms") are a binding agreement between Curocode Technologies - F.Z.E, a company registered in the Ajman Free Zone, United Arab Emirates ("Kuro", "we", "us"), and the business or person creating an account ("you", the "Customer"). By creating an account, accessing the dashboard, or using any part of the Kuro service, you agree to these Terms and to our Privacy Policy.

You must be at least 18 years old and using Kuro on behalf of a business. If you accept these Terms on behalf of a company, you confirm you have authority to bind that company.

Kuro is an AI customer-engagement platform. It lets a business train an AI assistant on its own business information and connect messaging channels — a website chat widget, WhatsApp, Facebook Messenger and Instagram — so the assistant can automatically answer customer messages, capture enquiries and hand conversations to a human agent when needed.

Features vary by plan, and we may add, change or retire features as the product evolves. Where a change materially reduces a paid plan's core functionality, we will provide reasonable notice.

• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account, including team members you invite.
• You must notify us promptly of any unauthorised use of your account.

New accounts may receive a free trial (currently 14 days with a limited message allowance). No payment method is required for the trial. When the trial ends or its allowance is used up, the AI assistant pauses until you subscribe to a paid plan. We may change or withdraw the trial offer for new accounts at any time.

• Paid plans are billed in advance in AED (monthly or annually) via our payment provider, Stripe. We do not store your card details.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can upgrade or downgrade at any time; changes take effect immediately and the price difference is prorated automatically.
• You can cancel any time from the billing portal; your plan remains active until the end of the paid period and does not renew after that.
• If a renewal payment fails, we retry it; if payment cannot be collected, your subscription is cancelled and your account moves to the free tier.
• Prices may change with at least 30 days' notice; changes apply from your next billing period.
• Fees are exclusive of any applicable taxes unless stated otherwise.

WhatsApp conversation and broadcast charges are levied by Meta directly on the payment method attached to your own WhatsApp Business Account, and are separate from Kuro's subscription fees.

Except where required by law, subscription fees are non-refundable once a billing period has started. If you believe you were charged in error, contact us within 14 days of the charge and we will review it in good faith.

Connecting WhatsApp, Facebook Messenger or Instagram authorises Kuro to receive messages sent to your connected accounts and to send replies on your behalf. These channels are operated by Meta and your use of them through Kuro must comply with Meta's applicable terms and policies, including the WhatsApp Business Terms, Meta Platform Terms and the WhatsApp Business Messaging Policy.

• Broadcast and proactive messages may only be sent to recipients who have opted in to receive them from your business.
• You are responsible for the content your AI assistant is trained on and for the messages sent from your connected accounts.
• Third-party platforms may change their APIs, policies or availability at any time; Kuro is not responsible for interruptions or restrictions imposed by those platforms.

You retain all rights to the content you provide — your knowledge base, business information, contact lists and the conversations of your customers. You grant us a licence to host and process this content solely to provide and improve the service, as described in our Privacy Policy.

For conversations between your customers and your AI assistant, you are the data controller and Kuro processes that data on your behalf. You are responsible for having a lawful basis to process your customers' data and for your own privacy notices.

You agree not to use Kuro to:

• send spam, unsolicited marketing, or messages to people who have not opted in;
• engage in unlawful, deceptive, harassing or fraudulent activity, or impersonate others;
• distribute malware or attempt to probe, breach or disrupt our systems or other tenants' data;
• provide regulated advice (medical, legal, financial) without appropriate human oversight and disclaimers;
• resell or white-label the service without our written agreement;
• reverse engineer the platform or use it to build a competing dataset or model.

We may suspend or terminate accounts that violate this section, applicable law, or the policies of the connected messaging platforms.

The assistant's replies are generated automatically by artificial intelligence based on the content you provide. AI output can be inaccurate or incomplete. You are responsible for the information your assistant gives to your customers — review your knowledge base, monitor conversations, and use the human-takeover tools where judgment is required. AI responses are not professional advice.

Kuro, its software, design and branding are and remain the property of Curocode Technologies - F.Z.E. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. If you send us feedback or suggestions, we may use them without obligation to you.

We work to keep Kuro available and reliable, but the service is provided without a guarantee of uninterrupted operation. Planned maintenance, third-party platform outages (including Meta and our hosting and AI providers) and events beyond our reasonable control may cause interruptions.

• You may stop using Kuro and cancel your subscription at any time.
• We may suspend or terminate your account for material breach of these Terms, non-payment, or where required by law or a messaging platform's policies.
• On termination, your connected channels are disconnected and, after a reasonable period, your data is deleted in line with our Privacy Policy. You may request deletion earlier via our data-deletion page.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data; and (b) Kuro's total aggregate liability arising out of or related to the service is limited to the amounts you paid to Kuro in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You will indemnify and hold Kuro harmless from claims arising out of your content, your use of the service in violation of these Terms, or your violation of applicable law or the policies of connected messaging platforms.

These Terms are governed by the laws of the United Arab Emirates. The courts of the United Arab Emirates have exclusive jurisdiction over disputes arising from these Terms, without prejudice to any mandatory consumer protections that apply to you.

We may update these Terms from time to time. For material changes we will give notice by email or in the dashboard before they take effect. Continuing to use the service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: kuro@curocode.com.

Curocode Technologies - F.Z.E · Ajman Free Zone, United Arab Emirates.